HAWKEYE RETURN / REFUND POLICY

HAWKEYE is dedicated to providing the best quality service to our customers. Should you wish to return your HAWKEYE product, we will be glad to provide you with a refund or replacement product.

If your item is returned within 30 days from the shipping date, a refund or a replacement product of equal value will be provided. Exchanges cannot be processed if the value of the requested product is different than the value of the returned product. In such cases, a credit will be issued and the customer informed to place a new order. Exchanges can only be processed once. Additional requests for exchanges will be processed as refunds and customers must place a new order, unless the original exchange was returned because items were defective.

Products showing signs of wear, soil, alterations, or damage by the consumer will not be accepted.

All closeout items are ineligible for returns or exchanges.

Shipping and handling charges on returned merchandise are not refundable, unless the item was defective or an order error by HAWKEYE occurred. It does not include errors made by the customer when ordering products.

Orders shipped to destinations outside the United States may have been subject to customs tariffs, duties, and sales tax assessed upon receipt of the merchandise. None of these fees, tariffs or taxes are refundable as HAWKEYE does not collect them.

Exchanges are only available on orders originating from the U.S. or Canada. Exchanges sent to Canadian destinations may be subject to additional fees, tariffs and taxes. Refunds can only be credited to the Visa or MasterCard used at the time of purchase.

Products purchased on the HAWKEYE website cannot be returned to retail stores carrying the HAWKEYE line of products. Similarly, products purchased from a HAWKEYE retailer cannot be returned to HAWKEYE.

Please allow 14 days for HAWKEYE to receive and process refunds and 2-3 weeks for exchanges to be sent. Credit card refunds may require two billing cycles before they appear on your statement.

All returns originating from outside the United States must be shipped via a pre-paid, insured and trackable carrier of your choice.

Customer Return/Refund Policy To Return Merchandise to HAWKEYE

Please contact the AZ office:

HAWKEYE
Contact Name: Paul Yanez
Phone Number: 520-307-3855
Email: Arizona Wholesale Distributor